The Neighborly Done Right Promise

Neighborly is a community of home service brands that share a commitment to providing you with outstanding service. All our service pros operate on a simple but powerful principle – if a job’s not done right, we’ll make it right.

We know that caring for your home can be stressful, so we want you to feel reassured knowing that we take great pride in the work we do, and we make sure it’s done to the highest standard. That’s why we’re proud to stand behind our work with the Neighborly Done Right Promise. If it’s not done right, we promise to make it right.

Our business isn’t really about pipes, and wires, it’s about people. When you put your trust in us, we want you to be happy you did, so the next time you need a hand, you’ll call us again.

The Neighborly Done Right Promise delivered by Mosquito Joe®, a proud Neighborly company.

With Mosquito Joe you can be sure your job will be Done Right. We stand behind our workmanship with a Done Right Promise. If your service was not done right, we promise to make it right.  Contact your local Mosquito Joe franchise within 14 days of service and we will make it right.

No matter the yard, Mosquito Joe will get it Done Right.

Services performed by independently owned and operated franchises.  Time limit for claims applies. Full details here.

 

Terms and Conditions

DONE RIGHT PROMISE

We stand by the promise to do the job right. Our independently owned franchise owners will perform services in a professional, workmanlike manner, consistent with industry standards. If you believe the job was not done right, contact your local franchise owner within 14 days of service and they will re-perform the services at no additional cost to you. In the event you are still not satisfied, our liability is limited as set forth below.

 

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture products, we only warrant their services with the “Done Right Promise.” Except as otherwise provided or where prohibited by law, we provide no further warranty as to the services and all third-party manufactured materials or goods provided or installed in connection with the services are provided without warranties by us of any kind, either express or implied, including but not limited to warranties of title, implied warranties of merchantability or fitness for a particular purpose, or non-infringement of third-party rights. To the maximum extent permitted by applicable law, we and our independently owned franchise owners make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods or installed in connection with or services.

 

EXCLUSIONS

The “Done Right Promise” is subject to the following exclusions: (i) services that you request be re-performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

 

LIMITATION OF LIABILITY

OUR LIABILITY IS LIMITED SO WE CAN PROVIDE PROFESSIONAL SERVICES AT A REASONABLE PRICE.  EXCEPT AS OTHERWISE PROVIDED OR WHERE PROHIBITED BY LAW, IN NO EVENT UNDER ANY THEORY OF LIABILITY SHALL WE, OUR FRANCHISE OWNERS, OR OUR AGENTS BE LIABLE FOR ANY LOSS OR CLAIM ARISING FROM INJURY TO PERSON OR PROPERTY, PRODUCT DEFECT OR FAILURE, ACTS OR OMISSIONS BY YOU OR A THIRD PARTY, LOSS OF USE, PROFITS, OR OPPORTUNITY, AND/OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER WE, OUR FRANCHISE OWNERS, OR OUR AGENTS HAD NOTICE OF THE POSSIBILITY OF SUCH LOSS, CLAIM OR DAMAGES.  BECAUSE SOME STATES DO NOT ALLOW THE ABOVE LIMITATION OF LIABILITY, IT MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THE EVENT THE ABOVE LIMITATION OF LIABILITY DOES NOT PRECLUDE LIABILITY OR IS FOUND UNENFORCEABLE, YOU AGREE YOUR EXCLUSIVE AND SOLE REMEDY FROM US, OUR FRANCHISE OWNERS, OR OUR AGENTS IS LIMITED TO THE MONETARY AMOUNT PREVIOUSLY PAID BY YOU FOR THE SERVICES.